Standards of Service
The Occupational Health and Safety Tribunal Canada ("the Tribunal") undertakes to offer quality service based on mutual respect and reciprocal recognition of the roles and responsibilities of its clients and employees.
The Tribunal's client service standards are used as a tool for obtaining and ensuring client satisfaction by dealing with appeals in an expeditious and courteous manner. These services should proceed as a consultative process and reflect our clients' needs. As circumstances evolve and client needs change, these standards will be adjusted so as to maintain their validity and efficacy in ensuring quality service.
Specifically, we undertake to:
- transmit an acknowledgement of receipt to appellants within three business days after reception of their appeals at the Tribunal pursuant to the Canada Labour Code, Part II;
- request the health and safety officer concerned to provide us with a copy of his or her report concerning the appeal within two business days (48 hours) after its reception;
- respond to any phone message left with the Tribunal's support section within four hours during business hours (for example, a call received at 4 p.m. should be returned by noon the following day, since the Tribunal's business hours are from 8:30 a.m. to 4:30 p.m., Eastern Standard or Daylight Saving Time).
These standards reflect the maximum timeframes established for delivery of a particular service and are determined on the basis of the responses of all service providers.
Responding to Client Needs
If, as a client, you believe that these standards have not been upheld in your dealings with the Occupational Health and Safety Tribunal Canada, please contact us:
Director
Occupational Health and Safety Tribunal Canada
Ottawa, Ontario K1A 0J2
Telephone: 613-957-6344
Fax: 613-954-6404
E-mail: registrar-registraire@ohstc-tsstc.gc.ca, Attention: Director.
We will follow up any complaints from our clients within three business days after we are contacted.
Notice of confidentiality: In accordance with its mandate and the Canada Labour Code, the Tribunal is obliged to keep its clients' personal information totally confidential.